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Comprehensive Web Development and Management Services Contract

Web Development & Management

The Texas Department of Information Resources (Texas DIR) offers, as part of its Cooperative Contracts program, Comprehensive Web Development and Managed Services (WDM) to state and local government, public education, and other public entities in Texas, as well as public entities outside the state.

Approved Categories 

Go IT Services is an authorized Texas DIR Web Development and Management vendor approved to provide 6 categories of web services. 

Web Design and Development

Go IT Services offers end-to-end services for website design and development beginning with scoping, needs analysis and gathering of detailed requirements, architecture and conceptual design, construction, configuration, testing, deployment, and ongoing support. We design our websites for compliance with established standards, engineer them for intuitive navigation, search engine optimization, and high performance transaction processing, and we can provide custom creative graphics artwork as needed. Read more about our Web Design and Development capabilities.

Website Hosting

Go IT Services offers dedicated and semi-dedicated hosting services on infrastructure protected by Cisco PIX hardware firewall technology. We apply security and other critical platform updates nightly and use a customized local security policy on the server to limit the surface attack area. We guarantee 100% uptime, with a 4-hour hardware replacement guarantee. We substantiate our guarantee by offering a credit equal to 10% of the monthly charge for each incident of downtime, up to the total monthly charge. Our backup and archival options include daily backup with 7 day or 30 day retention, or weekly backup with 3 weeks or 12 weeks retention, or custom schedules as required.

Web Content Management

Go IT Services offers Web Content Management (WCM) systems for website implementation projects, such as community portals, intranets, and public websites. These WCM systems enable end-users to create and manage HTML content using a Word-like content editing environment. Content, metadata, and other artifacts are maintained in a database. Content is displayed to visitors based on a set of templates. Content can be maintained and delivered in multiple languages.

Administration of the Web Content Management systems provided by Go IT Services is performed through browser-based interfaces, which includes granular security control and workflow for reviewing, approving, and publishing changes. The security features also include an audit trail of changes, spam protection (CAPTCHA), HTML and LDAP authentication, and pluggable authentication.

Our Web Content Management systems can integrate with SharePoint and include built-in applications for integrating blogs, discussions, documents and images, events calendar, FAQ management , graphs and charts, polls, search engine, and site map. Interoperability support includes RSS content syndication, FTP, UTF-8, and XHTML and WAI compliance. For more information, read about our  Web Content Management capabilities.

Turnkey Solutions, Future Customization, Training, Support, Maintenance

Go IT Services offers end to end solutions that include project management, business system analysis, design, development, testing, deployment, training, and support services.Our staff include project manager professionals (PMP) certified by the Project management Institute who are skilled in planning, controlling and executing projects. Our analysts will work with customers to define functional requirements, align those to technical specifications, evaluate system capabilities, define gaps, present buy or build alternatives, and establish test and deployment plans.

For website training, maintenance and support, we offer services that include technical and user documentation deliverables, and on-site training, which includes a complete walkthrough of operational activities that the customer may need to perform to maintain their websites.

Go IT Services offers two standard maintenance and support packages. The basic package provides problem resolution to any user or system issues. The extended package adds several service items: premium service and support to answer any question a user may have in the course of maintaining a website, an annual upgrade of the WCM system, and content changes on behalf of the customer on request (which helps ensure proper formatting). Go IT Services is also able to offer customized maintenance and support packages, which are designed for a customer’s specific needs.

Go IT Services also offers technical services for web environment infrastructure and operational software installation, configuration, construction and ongoing maintenance. We are experienced securing web environments, maintaining standard controls over the code base, and fine tuning for high availability, as well as using monitoring software to facilitate rapid response when a problem is detected. 

WDM Contract Information

Our DIR WDM contract details are listed below.

Contract DIR-TSO-2591
Contact Traci Clarke
Phone# 713-934-3000
Fax# 713-934-3099
E-Mail wdm@goitservices.com
Texas Department of Information Resources

Cooperative Contracts

Go IT Services is an approved Texas DIR Cooperative Contracts vendor under the Software as a ServiceComprehensive Web Development and Managed Services Contract and Deliverables-Based IT Services (DBITS).

The Texas DIR Cooperative Contracts program allows DIR customers to purchase items directly from a DIR-contracted vendor. Customers contact the vendor for product and pricing information. They also send their purchase orders, with the DIR contract number, and payments directly to the vendor, not to DIR. This streamlines the order process so customers receive their products/services quickly.

How to Buy

Texas DIR requires two items to be completed before work can begin:

  1. Statement of Work
  2. Purchase Order (PO)

Please emailwdm@goitservices.com or call 1-877-663-0100, reference DIR contract number DIR-TSO-2591, and one of our WDM project managers will work with you to complete the SOW. Once the SOW is completed and executed, you can request a PO from your purchasing department to be submitted to Go IT Services. As soon as we receive the PO, we will begin work on your project.

Pricing

Project cost is based on an hourly rate by role for implementation services. For training, hosting, and support, we use a standard daily, monthly or annual rate. Through our DIR Comprehensive Web Development and Management Services contract, customers receive discounts of a minimum of 12%, and for certain categories up to 17% and more, off our retail prices.

Please view the Texas DIR WDM Pricing Index for Go IT Services.


Warranty and Return Policy

All services rendered by Go IT Services are backed by an implicit 30-day warranty. Software defects and service issues will be resolved at no cost within the warranty period.

All products purchased through Go IT Services carry the original manufacturer warranty and may be returned subject to the manufacturer's return policy.

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