Technology support is a critical function for every company that relies on communications and computing. Go IT Services takes the worry out of maintaining and supporting networks and computers.
We offer support services that include on-site services as well as remote monitoring and management for your critical applications, systems, network, and databases.
Our support service is simple. When you experience an issue, call us or log a ticket on our Support web portal. We take it from there. Based on service level, requests are acknowledged within 1 hour by phone or email. Our trained staff work on issue resolution and report status at various stages, keeping you well informed as work is performed and progress is made.
Go IT Services’ support can re-mediate issues at 7 different levels of granularity. Our tools enable our technicians to manage and gather information from all network equipment (Switches, Firewall, SAN, Servers, and workstations) including:
- Point-to-point file transfers
- Stopping and starting services
- Support agent chat
- Advanced remote control
- Access to the command prompt
- Detailed service and process information
- Event logs, registry and local disk manipulation
- Detailed "real-time" performance and capacity status